Smart Wall Systems
2 Years
Electronics, software, integration components
Installation Work
2 Years
Workmanship, adhesion, finish quality
Carbon Rock Boards
2 Years
Structural integrity, fire resistance
What’s Covered
Manufacturing Defects
Materials that fail due to production flaws.
Installation Issues
Workmanship problems during setup.
Electronic Components
Smart Wall technology and integration modules.
Premature Fading
Color change beyond normal expectations.
Adhesion Failures
Wallpapers/panels not staying properly attached.
Not Covered
Wear & Tear
Expected aging through normal use.
Accidental Damage
Impacts, scratches, or user-caused issues.
Misuse or Abuse
Improper use or maintenance.
Environmental Factors
Extreme conditions, flooding, or fire.
Third-Party Modifications
Changes made by non-authorised personnel.
How to Make a Claim
1
Contact Us
Email stephen@thewallshop.co.uk or call +44 745 087 2333
2
Provide Details
Order number, description, and photos/video
3
Assessment
Inspection usually within 5 business days
4
Resolution
Repair, replace, or refund as appropriate
Frequently Asked Questions
Need to Make a Warranty Claim?
Our team is here to help you quickly. Reach us via email or phone and we’ll guide you through the next steps.
Phone
+44 745 087 2333Response
Inspection typically within 5 working days.
HQ: SMK Business Centre, 4 The Piazza, Glasgow, G5 8BE, UK • Hours: Mon–Fri 9:00 AM – 6:00 PM PST