Privacy Policy

The Wall Shop (“we”, “us”) designs and installs Smart Walls and related interiors in the UK. Our website is https://www.thewallshop.co.uk. For privacy matters, email stephen@thewallshop.co.uk or call +44 745 087 2333.

• Order & account data: name, email, phone, billing/delivery address.
• Support & quotes: messages, project details, photos/drawings you share.
• Technical: IP, device/browser, pages viewed, approximate location (via analytics).
• Payments: processed securely by our payment provider; we don’t store card numbers.

• Fulfil orders & projects (contract).
• Support, warranties, and safety (legitimate interests/legal obligations).
• Improve site & services (analytics, performance, fraud prevention).
• Marketing with consent (you can opt out anytime).

We use essential cookies to run the site and optional analytics to understand usage. You can control cookies via your browser and any consent banner on our site. Blocking some cookies may impact features (for example, remembering your quote details).

We share data only with trusted processors needed to run our business (e.g., payment, hosting, delivery, analytics, IT). They must keep it secure and can’t use it for their own purposes. We may disclose information if required by law or to protect our rights and customers.

We keep personal data only as long as necessary: for orders/projects, warranties, accounting/tax, and legal requirements. We review retention periods periodically and anonymise or delete data when no longer needed.

• Access a copy of your data.
• Correct inaccuracies or complete missing details.
• Delete or restrict processing in certain cases.
• Data portability (receive your data in a structured format).
• Object to processing where we rely on legitimate interests.
• We’ll respond within legal timeframes. We may need to verify your identity before actioning a request.

We use technical and organisational measures to protect personal data, including encryption in transit, access controls, least-privilege, and regular updates. No method is 100% secure, but we continually improve our safeguards.

If data is processed outside the UK/EEA, we ensure appropriate safeguards (e.g., Standard Contractual Clauses) and require equivalent protections.

We may update this policy to reflect changes in law or our services. The latest version will always be available on this page and will show the effective date.

Hours: Mon–Fri 9:00 AM – 6:00 PM PST